refurn policy

efund Policy - Exellencyshope

Thank you for shopping with Exellencyshope. Your satisfaction is our priority, and we are committed to providing you with quality products and excellent service. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Returns

  • Items may be returned within 14 days of receiving your order.

  • To be eligible for a return, items must be unused, in their original condition, with all tags and packaging intact.

  • Items that cannot be returned include sale items, undergarments, and personalized products.

2. Return Process

  1. To start a return, email us at jhonbusniness76@gmail.com with your order number, reason for return, and photos if applicable.

  2. Once your return is approved, we will send you instructions on how to ship the item back.

  3. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the item is defective or we made a mistake with your order.

4. Exchanges

5. Late or Missing Refunds

  • If you haven’t received your refund after the stated processing time:

    • Double-check your bank account or payment provider.

    • Contact your payment provider as there may be processing delays.

    • If you need further assistance, reach out to us at jhonbusniness76@gmail.com.

6. Contact Us

If you have any questions about our refund policy, feel free to email us at jhonbusniness76@gmail.com. We are here to help!

Thank you for choosing Exellencyshope – where style meets excellence!