shipping policy

• Orders are process1. Processing Timeed within 1-3 business days after payment confirmation.

• Please note that processing times may be extended during peak seasons or promotional events.

2. Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

  • Domestic: 3-7 business days

  • International: 10-20 business days (varies by destination)

• Exellencyshope is not responsible for delays caused by customs, weather, or other unforeseen circumstances.

3. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.

4. Lost or Damaged Packages

• We are not liable for lost or stolen packages after delivery confirmation. If your package is lost or damaged during transit, please contact the carrier with your tracking information.

• If you need assistance, you may also reach out to us at jhonbusniness76@gmail.com.

5. Customs & Duties (International Orders)

• International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Exellencyshope is not responsible for any delays or additional charges imposed by customs authorities.

Contact Us

For any questions regarding our refund or shipping policies, feel free to reach out at jhonbusniness76@gmail.com. We are here to help!

Thank you for choosing Exellencyshope – where style meets excellence!